Delete your FlatCare account
You can ask for your FlatCare account (the FlatCare society management app by FlatCare) and the personal data linked to it to be deleted at any time.
How to request deletion
1. Send us a request
Email support@flatcare.in with the subject "Delete my account", or WhatsApp us from the number on the contact page. Send it from, or mention, the mobile number you use to sign in to FlatCare.
2. Tell us which account
Include your name, your society name and your block/flat number so we can find the right account.
3. We confirm and delete
We verify that the request comes from the account holder, let your society admin know, and delete your account within 30 days. We reply to confirm once it is done.
What is deleted
Your account and profile
Your login, name, mobile number, email address and profile photo.
Your household details
Family members and vehicles you added, your entry in the society directory, and the notification tokens of your devices.
What may be kept
Some records belong to your society's accounts and security, so they are kept after your account is deleted and are no longer linked to a login.
Bills and payments
Maintenance bills, payments and receipts for your flat are kept for the society's accounts and audits, for as long as the law requires.
Gate and society records
Visitor entry logs, complaints and notices may be kept by your society for as long as it needs them for its records, then deleted or anonymised.